Agilent data clean-up policy

To optimize system performance, Agilent deletes inactive content from your eArray account. Content is considered inactive if it meets the following 2 conditions:

• The content has not been edited or updated for 1 year

• The content is not part of a custom design or library with "Submitted" status

The content types subject to the clean-up policy are:

• Probes, probe groups, and microarray designs/sets (within application types: Expression, ChIP, CGH, SureSelect Capture Array, and microRNA)

• Baits, bait groups, and libraries (within application types: SureSelect Target Enrichment and SureSelect RNA Enrichment)

• Oligos, oligo sets, and mutagenesis libraries (within the Mutagenesis application type)

The content types NOT subject to the clean-up policy are:

• Microarray designs in "Submitted" status, including the component probe groups and probes

• SureSelect enrichment libraries in "Submitted" status, including the component bait groups and baits

• Mutagenesis libraries in "Submitted" status, including the component oligo sets and oligos

Any design or library that you have previously ordered is in "Submitted" status and is therefore not subject to the clean-up policy.

eArray sends you two email warnings:

• 2 weeks before deletion

• 24 hours before deletion

The email warning includes a list of the content scheduled for deletion.

Frequently asked questions (FAQs) about data clean-up

Will designs that I have placed orders for be deleted?
No. If you have placed an order for the design in the past, Agilent will never delete it.

I received a warning email that I have a design with Draft status that is scheduled for deletion. How do I prevent it from being deleted?
You can submit the design to Agilent manufacturing. Agilent does not delete submitted content.

Some probes in my account are not associated with any probe group or submitted design. Are these probes subject to deletion?
Yes. Agilent will delete these "orphan" probes from your workgroup 1 year after they were created. However, Agilent never deletes probes that are part of a submitted design. If you want to keep these probes, save them in a probe group and then create and submit a design that includes this probe group.

I have questions about this policy. Whom do I contact?
Please contact your local Agilent support team or Agilent Genomics Informatics Support.
email: informatics_support@agilent.com
phone (US and Canada): 800-227-9770, options 3-5-3