When a user forgets a password, a workgroup administrator can set another password for the user.
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Perform a search for the desired user.
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In the Actions column of the search results, next to the desired user, click Change Password.
The Change Password page appears. For security, the old password information does not appear.
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Type the new password in both New Password and Confirm New Password. The password must contain at least eight characters. Within the first eight characters, there must be at least two alphabetical characters, one non-alphabetical character, and four different characters. The password is case-sensitive. You must also specify a password that is different from the previous five passwords of the user. To start over at any time, click Reset.
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Click Update.
eArray enables the new password, disables the old one, and sends an e-mail to the user. A completion message appears.
Inform users personally of password changes.
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Click Close.
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Note: A user can also click the Forgot Password link on the eArray login page. See What if I forget my password. eArray assigns a randomly-generated password to the account, and e-mails it to the user. The user must change this password upon login.